Order Cancellation Policy

This Order Cancellation Policy applies to all orders placed through the Verdadonna online store (hereinafter referred to as “we”). It explains when an order may be cancelled, how to submit a cancellation request, and how refunds are handled.

1. Cancellation Eligibility

You may request to cancel an order before it enters the shipping preparation or dispatch stage.
If an order has already been prepared for shipment or handed over for delivery, cancellation may no longer be available. Eligibility is determined based on the actual order status.

2. How to Request a Cancellation

To request an order cancellation, please contact our customer support team using one of the following methods:

• Email

• Phone

When submitting a request, please provide your order number and relevant payment information so we can verify and process your request efficiently.

3. Cancellation Review Process

After receiving your cancellation request, we will proceed as follows:

1. Review the order status and verify the provided information;

2. Confirm whether the order meets the cancellation conditions;

3. Notify you of the outcome through your contact details and initiate the refund process if approved.

4. Refund Processing

Once the order cancellation is confirmed, we will process the refund within 1–3 business days.
The refund will be returned to the original payment method used at checkout (such as bank cards, Visa, MasterCard, etc.).

5. Contact Details

If you have any questions regarding order cancellation or refunds, please contact us using the information below:

Address: 3848 N 3rd Ave Unit 2070, Phoenix, AZ 85013-3464, US
Phone: +1 (315) 575-4943
Email: info@verdadonna.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)