Terms of Service

 

This Service Policy applies to the Verdadonna online store (hereinafter referred to as “we”) and explains the terms, responsibilities, and conditions governing your use of our services.

1. Introduction and Scope

This Service Policy applies to all activities conducted through our online store, including browsing, placing orders, and using related services.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Service Policy.

2. User Accounts and Website Responsibility

You are responsible for ensuring that the information you provide while using our services is accurate and complete.
We are responsible for maintaining the normal operation, security, and core functionality of the website. We are not responsible for temporary interruptions caused by factors beyond reasonable control.

3. Product Information, Inventory, and Pricing

We make reasonable efforts to ensure that product descriptions, inventory status, and pricing information displayed on the website are accurate.
In the event of inventory changes, system updates, or information adjustments, we reserve the right to update or correct relevant information before order confirmation.

4. Orders and Payment

Orders enter processing after being successfully submitted and paid.
If any order information requires verification or clarification, we will contact you using the details you provided.

5. Shipping Policy

We currently offer shipping services within Australia only.
All orders qualify for free shipping, and no additional shipping fees apply.

Orders are processed within 1–3 business days after confirmation.
After dispatch, the estimated total shipping time is 5–10 business days.

For detailed information regarding shipping scope, processing time, and delivery timelines, please refer to:
Shipping Terms

6. Order Cancellation Policy

Orders may be cancelled before they enter the shipping preparation stage.
If an order has already been prepared for shipment, cancellation may no longer be available.

To request a cancellation, please contact our customer support team via email or phone and provide your order number and relevant payment information.
Once approved, refunds will be processed within 1–3 business days and returned to the original payment method.

For full cancellation conditions and procedures, please refer to:
Order Cancellation Policy

7. Return and Exchange Policy

You may request a return or exchange within 45 days of receiving your order, subject to applicable conditions.
Eligible situations include product-related issues, incorrect items, or return or exchange without a specific reason.

To initiate a return or exchange, please contact our customer support team and provide your order details.

• Refunds are processed within 1–3 business days after returned items are received and verified, and will be returned to the original payment method.

• Exchanges are shipped within 1–3 business days after the returned item passes inspection.

For complete eligibility rules and procedures, please refer to:
Return & Exchange Policy

8. Dispute Resolution and Applicable Rules

If any dispute arises in connection with our services or orders, we encourage resolution through friendly communication.
If a resolution cannot be reached, the matter will be handled in accordance with applicable rules.

9. Privacy and Data Protection

We value your privacy and protect personal information in accordance with our privacy practices.
For full details, please refer to:
Privacy Policy

10. Intellectual Property

All content displayed on the website, including text, images, and other materials, is protected.
Unauthorized use, reproduction, or distribution of such content is not permitted.

11. Limitation of Responsibility

Within a reasonable scope, we are responsible only for direct losses resulting from the use of our services.
We are not responsible for indirect losses caused by factors not attributable to us.

12. Changes to the Service Policy

We reserve the right to update or modify this Service Policy within a reasonable scope.
Any updates will take effect upon publication and apply to future use of our services.

13. Contact Information

If you have any questions regarding this Service Policy or our services, please contact us using the details below:

Address: 3848 N 3rd Ave Unit 2070, Phoenix, AZ 85013-3464, US
Phone: +1 (315) 575-4943
Email: info@verdadonna.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)